Vaaha support
Help for founders, experts and manufacturer partners using Vaaha on the web and in the iOS and Android app. Ask us anything — we're real people and we read every message.
Talk to our team
We usually reply within one business day.
Karuka AI LLC · Bellevue, WA, USA
Helpful to include: what you were trying to do, the page you were on, and the device or browser you were using. Please never send us your password.
Send us a message
Describe the problem or question and we’ll reply by email.
We usually reply within one business day.
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Help guide
The round gold ✦ button at the bottom-right of every page opens the Help panel: a guide to the page you're on and an assistant you can ask how things work. On a computer, press ⌘? (Ctrl+? on Windows) to open it.
Support button
The ⚑ Support button in the top bar sends a note straight to our team: choose Bug, Question or Feedback and describe it. We see which page you sent it from, and we reply at your account email. The Help panel's “Report an issue” link opens the same form.
Signing in
I forgot my password. How do I reset it?
Go to vaaha.ai/auth/forgot (or tap Forgot on the sign-in page), enter the email you signed up with, and we'll email you a reset link. The link expires in 1 hour.
If you signed up with Google or Apple, keep using that same button to sign in. After five wrong passwords the account locks for a short time; wait, then try again or reset your password.
I didn't get the confirmation email.
If you signed up with email and a password, we send a link to confirm your address before you can sign in. Check your spam or junk folder. The screen shown after sign-up has a button to resend the link. Signing in with Google or Apple doesn't need a confirmation email.
I'm a partner or expert. Where do I sign in?
Everyone signs in at vaaha.ai/login, and Vaaha opens the workspace for your account type. Use the same sign-in method you joined with.
Plans & billing
What's free and what needs a plan?
The Starter tier is free and covers the Build stage: concept validation, brand, product catalog, production planning and regulatory checks. The Founder plan unlocks the operating modules, such as finance, supply chain, shipping, sales channels, marketing and analytics.
How do I manage or cancel my subscription?
- Subscribed in the Vaaha iOS app (through Apple): Apple manages the subscription. On your iPhone or iPad, open Settings → your name (Apple ID) → Subscriptions → Vaaha to change or cancel it.
- Subscribed on the Vaaha website: manage it in Vaaha under Payments & Billing → Plan & billing.
How do I ask for a refund?
Purchases made through Apple are refunded by Apple: request one at reportaproblem.apple.com. For anything else, email support@vaaha.ai.
AI features
What do the AI features do?
Ask Vaaha and the ✦ bars on each page answer questions, research markets, analyse your documents and draft things for you, such as emails, briefs, and Word, Excel or PDF files. AI also powers concept validation, brand direction and the Help assistant. You review everything before it is sent or saved.
Are AI features optional?
Yes. Vaaha asks for your permission (“Allow AI features”) before using them, and you can turn them off at any time in Profile → AI features.
We recommend keeping them on. Much of Vaaha is built around AI — Ask Vaaha and the ✦ bars, concept validation, brand direction, document analysis, and sorting and drafting replies to your email — so with AI off those features are unavailable and Vaaha does far less for you. Your records, catalog, invoices, orders and the rest of the workspace keep working either way.
When you use an AI feature, the text and files involved are sent to our AI providers to produce the answer. We don't use your content to train AI models. See our Privacy Policy for details.
Connecting your tools
How do I connect my email, calendar or sales channels?
- Email: open Inbox and connect Gmail, or any other mailbox over IMAP.
- Calendar: open Inbox → Calendar tab and connect your Google calendar.
- Shopify and Amazon: open Channels and use the Connect tile.
Each module's Help guide (the ✦ button) walks through the steps. You can disconnect any tool at any time from the same place.
Your data & account
Can I get a copy of my data?
Yes, it's your data. Many pages let you download what's on them (for example CSV, Excel or PDF exports), and your documents can be downloaded from Files. For a complete copy of your account data, email support@vaaha.ai from your account address.
How do I delete my account?
- Sign in and open your Profile: select your name at the bottom of the side menu (on a phone, tap More, then your initial).
- Scroll to Delete account at the bottom and choose Delete my account…
- Type DELETE to confirm, then choose Permanently delete.
You're signed out straight away, connected services (mailboxes, sales channels, social accounts) are disconnected, and a subscription bought on the website is cancelled. You'll get a confirmation email. For 30 days support can restore the account if you change your mind; after that your personal data is permanently deleted, apart from billing, tax and security records we must keep by law.
Subscribed through Apple? Deleting your account doesn't cancel an Apple subscription. Cancel it first in Settings → your name (Apple ID) → Subscriptions.
Can't find the option, or can't sign in? Email support@vaaha.ai from your account address and we'll close the account for you. More detail: Data deletion.
Where are your privacy policy and terms?
Read our Privacy Policy and Terms of Service.
Still looking?
Browse the FAQ, learn more about us, or write to us any time.